At Venoxar, we strive to deliver premium-quality products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused and unworn.
- Item must be in its original condition.
- Original tags and packaging must be intact.
- Proof of purchase or order number is required.
Exchanges
We offer exchanges for:
- Incorrect size received
- Defective product
- Damaged item during delivery
- Wrong product delivered
Exchange requests must be submitted within 7 days of delivery.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products damaged after use
- Washed or worn items
- Products without original tags
- Final sale or clearance items (if applicable)
Return Process
- Contact our support team with your Order Number.
- Share photos if the product is damaged or incorrect.
- Our team will review your request.
- Once approved, return instructions will be provided.
Refunds
After the returned product is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
Shipping Charges
- Original shipping charges are non-refundable.
- If the return is due to our error (wrong or defective item), return shipping costs may be covered by Venoxar.
Contact Us
For return or exchange requests:
Email: support@venoxar.com