At Venoxar, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To qualify for a return:
- The item must be unused, unworn, and unwashed.
- All original tags must be attached.
- The product must be returned in its original packaging.
- Proof of purchase or order number is required.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
After verification, we will arrange a replacement, exchange, or refund as applicable.
Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
- Refunds typically appear within 5–10 business days after approval.
Non-Refundable Items
Refunds will not be provided for:
- Products that have been used, worn, or washed.
- Products returned without original tags or packaging.
- Items damaged due to misuse or improper handling.
- Clearance, sale, or promotional items (unless defective).
Return Shipping
- Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
- Shipping charges paid during checkout are generally non-refundable.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.
Contact Us
For any return, refund, or order-related assistance, please contact us:
Venoxar Support
Email: support@venoxar.com